Frequently Asked Questions
Orders and Payments
How to place an order?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. However, After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart and then click ‘Checkout’.
- From there, you can either login to your existing your account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address. Further select the desired payment method to confirm your order by clicking ‘Place Order’.
How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- You’ll receive another email & SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info@wibsil.com, we will see what we can do to help.
Is there any additional charge for COD orders?
- No, we do not charge aany fee for COD orders.
Why can’t I see the COD option?
- If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
I wish to add few more products in my order. Will it be possible?
- Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
How can I get my order delivered faster?
- Sorry, currently we do not have any service available to expedite the order delivery. But, in future, if we start offering such a service and your area pin code is serviceable, you will receive a communication from our end.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
- We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Then, please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at info@wibsil.comand immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
- We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Afterwards, please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at info@wibsil.comand immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
How do I cancel the order, I have placed?
- Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. If you are facing an issue, please email us at info@wibsil.comand we will sort it for you.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info@wibsil.com
Do you take bulk orders/ customise products?
Yes, we absolutely do. You can email us with your order and design details at info@wibsil.com . We’ll also try and work out a discount for you, depending on the quantity of your order.
You can check out our Bulk/ Custom Orders page for more details.